Shipping Policy

Free shipping

MaxKatool offers free shipping on all orders delivered within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international addresses. If you need delivery outside the lower 48, please contact us before ordering.

Processing and delivery times

Orders are processed after payment is confirmed. Estimated delivery time is 7–21 business days from order confirmation, depending on the item and your location.

Large equipment ships by freight. The carrier will contact you to schedule a delivery window, so please provide a phone number where you can be reached. Parts and smaller items usually ship by parcel carrier, and you will receive tracking by email once your order ships.

Receiving your delivery

Please inspect your shipment when it arrives. If the packaging or item is visibly damaged, note the damage on the delivery receipt before signing, take photos, and contact us right away so we can resolve it with the carrier.

Delays

Delivery estimates are not guaranteed. Weather, carrier capacity, holidays and stock availability can occasionally cause delays. We will keep you informed if your order is delayed.

Questions? Email contact@maxkatool.com or call +1 386-222-2747. MaxKatool, 3631 US-90, Lake City, FL 32055, United States.