Refund Policy

30-day returns

We accept returns of unused equipment and parts within 30 days of delivery. Items must be in their original condition and packaging, with all accessories, manuals and parts included.

Restocking fee

Returns made because you changed your mind or ordered the wrong item are subject to a 15% restocking fee. No restocking fee applies if the item arrived damaged, defective or was not what you ordered.

How to start a return

Contact us with your order number and the reason for the return. We will confirm whether the item is eligible and send you return instructions. Items sent back without contacting us first cannot be accepted.

Items that cannot be returned

Equipment that has been used, installed, assembled, fueled or operated; items damaged through misuse or improper installation; and custom or special-order items.

Damaged or defective items

If your item arrives damaged or defective, contact us as soon as possible with photos so we can arrange a replacement, repair or refund. New equipment is also covered by the manufacturer’s warranty.

Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method, minus any applicable restocking fee.

Questions? Email contact@maxkatool.com or call +1 386-222-2747. MaxKatool, 3631 US-90, Lake City, FL 32055, United States.